Information Collected Automatically
Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for CACC internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. If you are a registered CACC customer or visitor, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us
If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up with us, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. From time-to-time CACC may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the information. From time-to-time CACC may contact you with the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information. You may opt-out of receiving marketing material about our products and services, or those of third parties, at any time, by following the opt-out procedure detailed on the marketing material.
You will receive the news and events of all the departments of CACC too.
In addition, we collect your order information and purchase and payment history.
Cookies and Similar Files
Use and Disclosure of Information
We use and disclose the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalise your online experience. In order to carry out certain business functions, such as order fulfilment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but all agents and contractors are required to uphold the standards prescribed by the NPPs and are not authorised to use it for any other purpose than completing their contractual requirements to CACC. For example, as a part of the normal process of completing your purchase, CACC may provide your personal data to a third party payment processor, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, instead of or in addition to the CACC name. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements. We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, CACC reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Conditions of Use, or to protect the rights or property of CACC or others. In addition, it is possible that in the future another company may acquire CACC or its assets. It is also possible that CACC may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information, may be transferred to the new business entity as one of CACC’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information. We may also disclose information, including Personal Information, we collect about you in other circumstances as required or permitted by law. For example, CACC reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Conditions of Use, or to protect the rights or property of CACC or others. In addition, it is possible that in the future another company may acquire CACC or its assets. It is also possible that CACC may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of CACC’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Access and accuracy of your personal information
If you believe that the personal information that we hold about you is not accurate, complete or up to date, please contact CACC 's Customer Service. You may request access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances, where we are permitted by law to refuse access. You must direct any requests to CACC 's Customer Service. We may charge a fee for providing access, which will not exceed our reasonable expenses incurred in responding to your request, including photocopying and administrative expenses... You may also contact us to discuss any queries or concerns you have in relation to our handling of your personal information, including to make a complaint about a breach of the applicable privacy laws.
Links to Third Party Products and Services
While you are visiting or using the CACC website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by CACC. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by CACC. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
We offer you a variety of choices with respect to how we use and share your personal information.
Sharing Information With Others: We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services unless you consent to this sharing on registration or in updating your account preferences. You may change your preferences by logging into “My Account.” You may also opt-in by sending a written request to CACC address. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s) and a statement that you would like us to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do not opt in to this sharing, we may still share Personal Information about you with other companies as permitted or required by law.
Communications from CACC: If you do not want to receive communications from CACC about products and services that may be of interest to you, you can opt-out by logging into “My Account.” Or, by writing to the CACC address and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s).
Deactivation of Your Account: You may also request deactivation of your CACC account by contacting CACC or by writing to the CACC address and requesting account deactivation. Please note that while some information may remain in our archived records after your account has been deactivated, we take reasonable steps to destroy or permanently de-identify personal information when it is no longer needed for any purpose for which it was collected.
CACC Address for Written Requests: If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address:
PO Box 37514, RPO Lonsdale East, North Vancouver, BC, Canada, V7M 3L7
How to manage your account
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into My Account and update it. You may also request these changes by e-mailing CACC or writing to:
PO Box 37514, RPO Lonsdale East, North Vancouver, BC, Canada, V7M 3L7
When you establish an account at CACC, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account.” CACC authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.
With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.
Problems Signing In
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact CACC.
CACC sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a CACC account. If you receive a confirmation for an order you did not place, please e-mail us immediately.